FREQUENTLY ASKED QUESTIONS

What constitutes my acceptance and consent of your terms and conditions of use?

Use of website constitutes your acceptance and consent of our Terms and Conditions.  

Where can I find your terms and conditions for use?

Our Terms and Conditions can be found in the footer section of our website or by clicking the link below.  

What is your return policy?

Our return policy can be found in the footer section of our website or by clicking the link below.  Currently, all sales are final.   

Why are all sales final?

Our store features a unique curation of accessories and apparel produced specifically for you when you order.  

Since each piece is created on a per order basis, All Sales Are Final.

Please ensure all color and size options are correct PRIOR to placing your order.  

I forgot to use my promo code; can I still apply it to my order?

Oh no, we are so sorry.  At this time, we cannot apply missed promo codes to processed orders. 

I have questions regarding shipping.  Where can I find out more information?

Our shipping policies can be found in the footer section of our website or by clicking the link below.  

What do I do if I entered the wrong address on my completed order?

In the event that an incorrect or incomplete address is provided, please contact us immediately at fusedmassapparel@gmail.com. While we will make every effort to assist you in correcting the address, please note that we cannot guarantee changes once the order is shipped.

What do I do if my package was lost or stolen?

Up to $100 of insurance is included with all USPS Ground Advantage, USPS Priority Mail, and USPS Priority Mail Express shipments.  All claims should be directed to and conducted through USPS; visit their website to start a claim.  As part of our terms and agreements and by your consent through ordering, you agree that Fused Mass will not be responsible for any packages lost or stolen.   

Can I purchase additional insurance for my order?

Yes, additional insurance can be purchased prior to completing your order.  Please email us with your request PRIOR to submitting your order via email at fusedmassapparel@gmail.com.  Please note that up to $100 of insurance is included with all USPS Ground Advantage, USPS Priority Mail, and USPS Priority Mail Express shipments.  

Is your gold jewelry actually solid gold? 

No, our 18K gold jewelry is PVD (Physical Vapor Deposition) coated.  This innovative process vacuum seals the coating of 18K gold directly onto the stainless steel.  This produces a harder and more corrosion-resistant coating than electroplating. 

How thick do you coat your jewelry?

We typically coat between 4-5 microns to ensure a brilliant, long-lasting finish.

Where is your gold sourced?

Our 18K gold is sourced from Alaska and Turkey, as we've found that they provide some of the best gold in the world. 

How do you color your stainless-steel jewelry?

We use PVD (Physical Vapor Deposition) coating technology. This process vacuum seals the coating of 18K gold, 18K rose gold, black, and rainbow directly onto the steel. This produces a harder and more corrosion-resistant coating than electroplating. Because these pieces are so durable, they are tarnish resistant for years with normal wear. Our PVD coatings have even been shown to surpass 1200 hours of neutral salt spray. 

Does your jewelry tarnish or turn skin green?

While we have a variety of metals used on our website, most of them are made using 316L surgical grade stainless steel. 316L is used in surgical tools and is considered safe for most skin types and won't turn your skin green. Because stainless steel has chromium added, it won't oxidize and tarnish like other metals. 

While everyone's skin is different, brass, copper, and nickel are the most common metals that cause skin reactions and discolorations.

Is your jewelry nickel free?

While we have a variety of metals used on our website, most of it is made using 316L Surgical grade stainless steel. 316L is used in surgical tools ad is considered safe for most skin types. While a small percentage of nickel is present in most types of metal, including fine gold and top-grade steel products, we've designed and produced all our jewelry with your customers' utmost health and safety in mind. Unless you or your customers are part of an extremely low population of people with a severe nickel allergy, our jewelry is safe and great for the everyday wearer! For questions on specific pieces, please contact us directly. Can I purchase additional insurance for my order?

Are your gemstones real?

Our jewelry features brilliant Cubic Zirconia crystals in an array of colors.  These stones are sourced from Austria, as we have discovered they produce a more durable stone.  

How can I find my ring size?

Our ring size guide can be found in the footer section of our website or by clicking the link below.   

Where are your designs from? 

Our designs are created in house by our expert design team.  Each design is intentionally thought out to encompass the Gospel, glorify God, and start conversations that lead to sharing the love of Jesus with others.

 Why is my design a little different?

We use a thermal imaging heat process to produce our apparel.  Within this transfer process, pieces may exhibit slight differences.  We view this uniqueness as an added charm and a reminder of how we are all created uniquely.  So, smile and wear your unique design as you remember how uniquely and wonderfully made you are.   

How can I find my apparel size?

Our apparel size guide can be found in the footer section of our website or by clicking the link below.   

Please Double Check your size and color options PRIOR to ordering.  

Once your order is processed, All Sales Are Final.