SPREADING THE GOSPEL + PAIRING WITH CHRISTIAN ORGANIZATIONS IN THE GREAT COMMISSION
SPREADING THE GOSPEL + PAIRING WITH CHRISTIAN ORGANIZATIONS IN THE GREAT COMMISSION
Please view our list of frequently asked questions below.
What constitutes my acceptance and consent of your terms and conditions of use?
Use of website constitutes your acceptance and consent of our Terms and Conditions.
Where can I find your terms and conditions for use?
Our Terms and Conditions can be found in the footer section of our website or by clicking the link below.
What is your return policy?
Our return policy can be found in the footer section of our website or by clicking the link below. Currently, all sales are final.
Can I cancel or change my order after it is placed?
Once an order has been submitted, it immediately enters processing and cannot be canceled or modified.
Please double-check all order details before completing your purchase.
Why are all sales final?
Our store features a unique curation of accessories and apparel produced specifically for you when you order.
Since each piece is created on a per order basis, All Sales Are Final.
Please ensure all color and size options are correct PRIOR to placing your order.
I forgot to use my promo code; can I still apply it to my order?
Oh no, we are so sorry. At this time, we cannot apply missed promo codes to processed orders.
I have questions regarding shipping. Where can I find out more information?
Our shipping policies can be found in the footer section of our website or by clicking the link below.
What do I do if I entered the wrong address on my completed order?
In the event that an incorrect or incomplete address is provided, please contact us immediately at support@fusedmass.com. While we will make every effort to assist you in correcting the address, please note that we cannot guarantee changes once the order is shipped.
Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear after shipment.
What do I do if my package was lost or stolen?
Up to $100 of insurance is included with all USPS Ground Advantage, USPS Priority Mail, and USPS Priority Mail Express shipments. All claims should be directed to and conducted through USPS; visit their website to start a claim. As part of our terms and agreements and by your consent through ordering, you agree that Fused Mass will not be responsible for any packages lost or stolen.
Can I purchase additional insurance for my order?
Yes, additional insurance can be purchased prior to completing your order. Please email us with your request PRIOR to submitting your order via email at support@fusedmass.com. Please note that up to $100 of insurance is included with all USPS Ground Advantage, USPS Priority Mail, and USPS Priority Mail Express shipments.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us at support@fusedmass.com within 48 hours of delivery and include clear photos of:
Once damage is confirmed, customers will be advised to file a claim directly with the shipping carrier, as all shipments include carrier-provided insurance.
As outlined in our Shipping Policy and Terms & Conditions, Fused Mass is not responsible for damage incurred during transit. Claims must be processed through the postal carrier that handled the delivery.
We are happy to assist by providing any documentation needed to support your claim.
What materials are used in your artisan jewelry collections?
Our artisan jewelry pieces are thoughtfully crafted using .925 sterling silver and 18K Gold Coated .925 sterling silver.
Each piece is designed to reflect both durability and beauty, while honoring the sacred meaning behind the design. Because these items are handcrafted, natural variations in texture, finish, and form may occur and are considered part of the artisan character of each piece.
Is your artisan jewelry handmade?
Yes. Our artisan jewelry collections are handcrafted by skilled artisans, not mass-produced.
Each piece is made individually, allowing for intentional design, prayerful craftsmanship, and attention to detail. No two pieces are exactly alike.
Why does my artisan jewelry look slightly different from the photos?
Because each artisan piece is handmade, slight variations in shape, texture, and finish are natural and expected.
Additionally, screen settings and lighting may cause minor differences in appearance. These variations are not defects—they are a mark of authenticity and artisan quality.
How long does artisan jewelry take to be made?
Artisan jewelry is made to order.
Please allow up to two (2) weeks for production, in addition to shipping time. This timeframe reflects the care, craftsmanship, and attention poured into every piece.
Production times may vary slightly during peak seasons or high-demand campaigns.
Does the production time include shipping?
No. Production time and shipping time are separate.
Once your artisan jewelry piece is completed, it will be shipped according to the shipping method selected at checkout. Shipping timeframes are outlined in our Shipping Policy.
Why do artisan pieces take longer to ship?
Unlike mass-produced items, artisan jewelry is not pre-stocked.
Each piece is created specifically for your order, allowing us to:
We believe this approach reflects faithful stewardship and honors the value of what is being created.
Can I request changes or customizations to artisan jewelry?
At this time, we are unable to offer customizations or modifications to artisan jewelry designs.
Please review all product descriptions, sizing information, and material details carefully before placing your order.
Are artisan jewelry orders eligible for returns or exchanges?
No. Because artisan jewelry is made to order, all sales are final.
We encourage customers to carefully review sizing, materials, and descriptions prior to purchasing.
Is your gold jewelry actually solid gold?
No, our 18K gold jewelry is PVD (Physical Vapor Deposition) coated. This innovative process vacuum seals the coating of 18K gold directly onto the stainless steel. This produces a harder and more corrosion-resistant coating than electroplating.
How thick do you coat your jewelry?
We typically coat between 4-5 microns to ensure a brilliant, long-lasting finish.
Where is your gold sourced?
Our 18K gold is sourced from Alaska and Turkey, as we've found that they provide some of the best gold in the world.
How do you color your stainless-steel jewelry?
We use PVD (Physical Vapor Deposition) coating technology. This process vacuum seals the coating of 18K gold, 18K rose gold, black, and rainbow directly onto the steel. This produces a harder and more corrosion-resistant coating than electroplating. Because these pieces are so durable, they are tarnish resistant for years with normal wear. Our PVD coatings have even been shown to surpass 1200 hours of neutral salt spray.
Does your jewelry tarnish or turn skin green?
While we have a variety of metals used on our website, most of them are made using 316L surgical grade stainless steel. 316L is used in surgical tools and is considered safe for most skin types and won't turn your skin green. Because stainless steel has chromium added, it won't oxidize and tarnish like other metals.
While everyone's skin is different, brass, copper, and nickel are the most common metals that cause skin reactions and discolorations.
Is your jewelry nickel free?
While we have a variety of metals used on our website, most of it is made using 316L Surgical grade stainless steel. 316L is used in surgical tools ad is considered safe for most skin types. While a small percentage of nickel is present in most types of metal, including fine gold and top-grade steel products, we've designed and produced all our jewelry with your customers' utmost health and safety in mind. Unless you or your customers are part of an extremely low population of people with a severe nickel allergy, our jewelry is safe and great for the everyday wearer! For questions on specific pieces, please contact us directly. Can I purchase additional insurance for my order?
Are your gemstones real?
Our jewelry features brilliant Cubic Zirconia crystals in an array of colors. These stones are sourced from Austria, as we have discovered they produce a more durable stone.
How can I find my ring size?
Our ring size guide can be found in the footer section of our website or by clicking the link below.
Where are your designs from?
Our designs are created in house by our expert design team. Each design is intentionally thought out to encompass the Gospel, glorify God, and start conversations that lead to sharing the love of Jesus with others.
Why is my design a little different?
We use a thermal imaging heat process to produce our apparel. Within this transfer process, pieces may exhibit slight differences. We view this uniqueness as an added charm and a reminder of how we are all created uniquely. So, smile and wear your unique design as you remember how uniquely and wonderfully made you are.
How can I find my apparel size?
Our apparel size guide can be found in the footer section of our website or by clicking the link below.
Please Double Check your size and color options PRIOR to ordering.
Once your order is processed, All Sales Are Final.
What does it mean when a product supports a fundraiser?
Some products are part of special fundraising campaigns that support Christian organizations and ministries. A portion of proceeds from these purchases helps further their mission.
Does purchasing a fundraiser product affect my order or pricing?
No. Fundraiser products are priced the same and follow the same production and shipping timelines as all other Fused Mass orders.
How can my organization partner with Fused Mass for a fundraiser?
If your church, homeschool group, or Christian organization is interested in partnering with Fused Mass, please contact us at support@fusedmass.com.
What is the Fused Mass Ambassador Program?
The Ambassador Program is an opportunity for individuals to help share the mission of Fused Mass by promoting our faith-based products and message within their community.
Who can become an ambassador?
Our Ambassador Program is open to individuals who align with our faith-based mission and desire to represent Fused Mass with integrity and purpose.
Do ambassadors earn commissions or benefits?
Ambassadors may receive benefits or incentives as outlined at the time of participation. Specific details are shared directly with approved ambassadors.
Does being an ambassador change product pricing or policies?
No. All orders placed through the Ambassador Program follow the same pricing, production timelines, and policies as all Fused Mass orders.
How do I apply or learn more about becoming an ambassador?
To inquire about the Ambassador Program, please contact us at:
Fused Mass, Ltd. Company
470-227-0599
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